Frequently Asked Questions

Everything you need to know about bringing comfort home.

What is the typical shipping timeline for a rug?

Most orders are processed within 2-3 business days. Depending on your location, standard shipping usually takes 5-10 business days. You will receive a tracking number as soon as your rug leaves our warehouse.

Can I return my rug if it doesn't fit my space?

Yes, we offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the rug in its original condition for a refund, minus return shipping costs.

Are your rugs suitable for high-traffic areas?

Absolutely. We offer a variety of durable materials like wool and synthetic blends specifically designed to withstand high-traffic areas such as living rooms, hallways, and entryways.

How do I clean and maintain my new rug?

We recommend regular vacuuming without a beater bar and immediate spot cleaning for spills. For deep cleaning, professional rug cleaning is advised every 12-18 months to maintain fiber integrity.

Do I need a rug pad for my purchase?

We highly recommend using a rug pad. It prevents slipping, protects your flooring, and adds an extra layer of cushioning, which extends the life of your rug.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Affirm or Klarna for eligible orders.